Privacy Policy

At Elevate Clean Pro LLC ("Elevate Clean Pro," "ECP," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at https://elevatecleanpro.com, request a cleaning quote, communicate with our team, schedule services, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the privacy practices described in this Policy.

1. Information We Collect

We collect information you provide directly to us, information generated through your interactions with our services, and certain information collected automatically through our website.

Personal and Contact Information

When you submit a form, request a quote, schedule a cleaning, or communicate with us, we may collect:

• First and last name
• Email address
• Phone number
• Residential or business address
• City, state, and ZIP code
• Preferred method of communication

Cleaning Service Information

To provide accurate quotes and cleaning services, we may collect:

• Requested cleaning service
• Property type and location
• Approximate square footage
• Number of bedrooms and bathrooms
• Property condition and cleaning requirements
• Preferred appointment dates and cleaning frequency
• Special instructions, cleaning priorities, and requested add-ons
• Photos or other property information you voluntarily provide

Booking and Payment Information

When you schedule or purchase cleaning services, we may collect or process appointment details, billing information, transaction history, and payment confirmations.

Payments may be processed through third-party booking and payment service providers, including BookingKoala and its integrated payment processors.

We do not ask customers to submit complete payment card details through our general website inquiry forms.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Website interactions
• Referral sources
• Approximate location derived from technical information
• Cookies and similar tracking identifiers

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide cleaning estimates
• Contact you regarding requested services
• Schedule, confirm, and manage cleaning appointments
• Provide residential and commercial cleaning services
• Process payments and maintain transaction records
• Send appointment reminders and service updates
• Respond to questions, concerns, and customer-service requests
• Maintain customer relationships and service histories
• Improve our website, services, and customer experience
• Analyze website traffic and marketing performance
• Send promotional communications where permitted by applicable law and your communication preferences
• Maintain business records and comply with legal obligations
• Detect fraudulent activity and protect our systems

We use personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Website Forms and Quote Requests

When you submit a quote request or contact form, the information you provide may be stored in our customer relationship management (CRM) system.

We use GoHighLevel/LeadConnector and related business systems to organize customer inquiries, manage follow-up communications, and coordinate service requests.

Submitting a quote request does not automatically constitute a confirmed cleaning appointment.

Our team may contact you using the information you provide to discuss your cleaning needs, clarify property details, and assist with pricing or scheduling.

4. Text Messages and Email Communications

If you provide your phone number or email address, we may contact you regarding your inquiry, requested estimate, appointment, service updates, or customer-support needs, as permitted by law.

If you separately consent to receive promotional text messages or emails, we may send offers, service information, and marketing communications in accordance with your preferences.

You may unsubscribe from marketing emails using the unsubscribe link included in applicable emails.

Opting out of marketing communications does not necessarily prevent us from sending important non-marketing communications relating to an existing appointment, transaction, or service, where permitted by law.

Mobile information collected for SMS communications, including phone numbers and SMS consent information, will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers that deliver messages on our behalf, subject to appropriate restrictions.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, understand visitor activity, evaluate advertising effectiveness, and improve our services.

Depending on the tools enabled on our website, these technologies may include:

• Google Analytics
• Google Ads conversion tracking
• Meta Pixel
• GoHighLevel/LeadConnector tracking technologies
• Other website performance and functionality tools

These technologies may collect information about website visits, page interactions, browser identifiers, and advertising referrals.

Some advertising technologies may associate website activity with information collected across other websites or services.

You may be able to manage cookies through your browser settings and any privacy controls provided on our website. Disabling certain cookies may affect website functionality.

6. How We Disclose Information

We do not disclose personal information indiscriminately.

We may share information with third parties when reasonably necessary for business operations, including:

We require service providers to handle information appropriately for the services they provide.

7. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply to our business and the processing in question.

Depending on legal applicability, these rights may include:

• The right to know what personal information is collected and how it is used or disclosed
• The right to request access to certain personal information
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information, subject to applicable exceptions
• The right to receive certain information in a portable format
• The right to opt out of the sale or sharing of personal information, where applicable
• The right to limit certain uses or disclosures of sensitive personal information, where applicable
• The right not to be discriminated against for exercising applicable privacy rights

To submit a privacy request, contact us using the information in Section 13. We may need to verify your identity before processing certain requests. We will review and respond to applicable requests in accordance with legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining customer records, resolving disputes, complying with legal obligations, and protecting legitimate business interests.

Retention periods may vary depending on the type of information, business requirements, and applicable law. When information is no longer reasonably needed, we take appropriate steps to delete, de-identify, or securely dispose of it.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, misuse, alteration, and loss.

Access to customer information is limited to authorized personnel and service providers with a legitimate business need. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

We encourage customers not to submit highly sensitive information, such as Social Security numbers or complete payment card details, through general inquiry forms.

10. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, booking tools, payment systems, or other third-party services. These third parties may operate under their own privacy policies and terms.

We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their policies before providing personal information.

11. Children's Privacy

Our website and cleaning services are intended for adults seeking residential or commercial cleaning services. We do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information to us, please contact us so we can review the matter and take appropriate action.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website technologies, legal requirements, or information practices. When changes are made, we will update the effective date at the top of this page.

Material changes may be communicated through additional notice where required by law. We encourage visitors to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.